Privacy Policy

Introduction

DataGridNet ("Company", "we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://datagridnet.digital and use our services.

Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our website or services.

1. Information We Collect

Personal Data

We collect personal data that you voluntarily provide to us, including:

• Name and contact information (email, phone number, postal address)
• Company and professional information
• Account credentials and profile information
• Payment and billing information
• Communications you send to us

Usage Data

We automatically collect certain information about your interaction with our website and services:

• Log files (IP address, browser type, pages visited, time and date)
• Device information (hardware model, operating system)
• Cookies and similar tracking technologies
• Usage patterns and analytics

Data You Upload

When using our services, you may upload data to our platform. We process this data according to your instructions and applicable data protection laws.

2. How We Use Your Information

We use the information we collect for the following purposes:

• Providing and maintaining our services
• Processing transactions and sending related information
• Sending promotional emails and updates (with your consent)
• Responding to your inquiries and customer support
• Improving our website and services
• Complying with legal obligations
• Detecting and preventing fraud or abuse
• Analyzing trends and usage patterns

3. Legal Basis for Processing

Under GDPR and Argentine data protection laws, we process your personal data on the following legal bases:

• Your explicit consent
• Fulfilling contractual obligations
• Compliance with legal obligations
• Protection of vital interests
• Legitimate business interests

4. Data Sharing and Third Parties

We do not sell your personal data. We may share your information with:

• Service providers and contractors (cloud hosting, payment processors)
• Legal authorities when required by law
• Business partners with your consent
• Affiliates for internal business purposes

All third parties are contractually obligated to protect your data.

5. Data Retention

We retain personal data for as long as necessary to provide our services and fulfill the purposes outlined in this policy. Retention periods include:

• Account data: For the duration of your account plus 2 years after termination
• Transaction records: 7 years (for legal and tax compliance)
• Marketing data: Until you unsubscribe
• Usage logs: 12 months

6. Your Rights

Under GDPR and Argentine Law 25,326 (Personal Data Protection Law), you have the right to:

• Access: Request a copy of your personal data
• Rectification: Correct inaccurate or incomplete data
• Erasure: Request deletion of your data ("right to be forgotten")
• Restrict Processing: Limit how we use your data
• Portability: Request your data in machine-readable format
• Object: Opt-out of certain processing activities
• Withdraw Consent: Withdraw previously given consent anytime

To exercise these rights, contact us at privacy@datagridnet.com.

7. Data Security

We implement comprehensive security measures to protect your data:

• AES-256 encryption for data at rest
• TLS 1.3 encryption for data in transit
• Regular security audits and penetration testing
• Access controls and role-based permissions
• Multi-factor authentication for accounts
• Secure backup and disaster recovery procedures

While we implement strong security measures, no system is completely secure. We cannot guarantee absolute security.

8. International Data Transfers

Your data may be transferred to, stored in, and processed in countries other than your country of residence. These countries may have data protection laws different from your home country. By using our services, you consent to the transfer of your information to countries outside your country of residence.

When we transfer data internationally, we implement safeguards such as Standard Contractual Clauses.

9. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience. See our Cookie Policy for detailed information about the types of cookies we use and how to manage them.

10. Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal data from children under 13. If we discover we have collected data from a child under 13, we will delete it promptly. If you believe we have collected data from a child, please contact us immediately at privacy@datagridnet.com.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of external sites. We encourage you to review the privacy policies of any third-party services before providing your information.

12. Policy Updates

We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. We will notify you of significant changes by posting the new policy on our website and updating the "Last updated" date. Your continued use of our services after changes indicates your acceptance of the updated policy.

13. Contact Information

For privacy-related inquiries, complaints, or to exercise your rights, please contact our Privacy Officer:

Data Protection Authority

If you have a complaint about our data practices, you may file a complaint with the Argentine Data Protection Authority (Dirección Nacional de Protección de Datos Personales) or your local data protection authority.

14. Compliance

DataGridNet is committed to compliance with:

• GDPR (General Data Protection Regulation)
• Argentine Law 25,326 (Personal Data Protection Law)
• Law 27,555 (Digital Rights Protection)
• CCPA (California Consumer Privacy Act)
• Industry-specific regulations (HIPAA, SOC2)